Architect of Quality

Architect of Quality : The Autobiography of Dr. Joseph M. Juran

Book Reviews (Source: Amazon.com)

This is an excellent autobiography by one of the most renowned quality gurus in the world. His contributions to the field of quality management in his over 70 active working years is outstanding. Dr. Juran was the first to incorporate the human aspect of quality management which is referred to as Total Quality Management.

Among the quality management ideas and concepts for which Juran is well known include top management involvement, the Pareto principle, the need for widespread training in quality, the definition of quality as fitness for use, the project-by-project approach to quality improvement.

Juran was born in 1904 in Rumania. The family immigrated to the USA some few years later in search of the American dream and to escape poverty in their country. Young Juran was a gifted scholar with special aptitudes for mathematic and science. In 1920, he enrolled at the University of Minnesota. By 1925, he had received a B.S. in Electrical Engineering. He worked at the Western Electric Company in the Inspection Department of the famous Hawthorne Works in Chicago. This was a huge and complex factory, manned by 40,000 workers. This presented Juran with his first challenge in management.

Juran was one of two engineers for the Inspection Statistical Department, one of the first of such divisions created in American industry.

By 1937, Juran was the chief of Industrial Engineering at Western Electric in New York. His work involved visiting other companies and discussing methods of quality management. During WWII, Juran served in Washington, D.C. as an assistant administrator for the Lend-Lease Administration. He and his team improved the efficiency of the process, eliminating excessive paperwork and thus hastening the arrival of supplies to the USA allies. Juran finally left Washington in 1945 and chose to devote the remainder of his life to the study of quality management.

Juran became Chairman of the Department of Administrative Engineering at New York University (NYU), where he taught for many years. He also created a thriving consulting practice, and wrote books and delivered lectures for American Management Association (AMA). It was his time with NYU and the AMA which allowed for the development of his management philosophies which are now embedded in the foundation of American and Japanese management. His classic book, the Quality Control Handbook, first released in 1951, is widely used reference work for quality managers.

This is an excellent book that is highly recommended for managers as well as quality specialists.