Saturday, May 2, 2009

Architect of Quality

Architect of Quality : The Autobiography of Dr. Joseph M. Juran

Book Reviews (Source:

This is an excellent autobiography by one of the most renowned quality gurus in the world. His contributions to the field of quality management in his over 70 active working years is outstanding. Dr. Juran was the first to incorporate the human aspect of quality management which is referred to as Total Quality Management.

Among the quality management ideas and concepts for which Juran is well known include top management involvement, the Pareto principle, the need for widespread training in quality, the definition of quality as fitness for use, the project-by-project approach to quality improvement.

Juran was born in 1904 in Rumania. The family immigrated to the USA some few years later in search of the American dream and to escape poverty in their country. Young Juran was a gifted scholar with special aptitudes for mathematic and science. In 1920, he enrolled at the University of Minnesota. By 1925, he had received a B.S. in Electrical Engineering. He worked at the Western Electric Company in the Inspection Department of the famous Hawthorne Works in Chicago. This was a huge and complex factory, manned by 40,000 workers. This presented Juran with his first challenge in management.

Juran was one of two engineers for the Inspection Statistical Department, one of the first of such divisions created in American industry.

By 1937, Juran was the chief of Industrial Engineering at Western Electric in New York. His work involved visiting other companies and discussing methods of quality management. During WWII, Juran served in Washington, D.C. as an assistant administrator for the Lend-Lease Administration. He and his team improved the efficiency of the process, eliminating excessive paperwork and thus hastening the arrival of supplies to the USA allies. Juran finally left Washington in 1945 and chose to devote the remainder of his life to the study of quality management.

Juran became Chairman of the Department of Administrative Engineering at New York University (NYU), where he taught for many years. He also created a thriving consulting practice, and wrote books and delivered lectures for American Management Association (AMA). It was his time with NYU and the AMA which allowed for the development of his management philosophies which are now embedded in the foundation of American and Japanese management. His classic book, the Quality Control Handbook, first released in 1951, is widely used reference work for quality managers.

This is an excellent book that is highly recommended for managers as well as quality specialists.

Juran's Quality Handbook

Juran's Quality Handbook (McGraw-Hill International Editions: Industrial Engineering Series)

The newest methods in planning, control, and results, for successful quality engineering and management, written by an international group of recognized experts.

Book Review:
QA bible for quality engineers

For decades Joseph Juran has been a famous name in the quality movement. He formed his own institute for quality and has for many years edited an extensive volume on methods for improving quality in manufacturing processes. This Quality Handbook, now in its fifth edition has long been the basic reference for quality engineers and statistician alike. To honor Juran, the fifth edition is titled Juran's Quality Handbook. The volume is now over 900 pages and consists of 48 chapters and 5 appendices. There are 53 authors including Juran himself and his colleague and co-editor Blanton Godfrey. Many other well-known persons have contributed. It includes a chapter on government services by Vice President Al Gore. Prominent statisticians who have contributed include Don Marquardt, Stu Hunter, Bill Meeker, Luis Escobar, Gerry Hahn, Ed Schilling, Ed Dudewicz and Necip Doganaksoy.

As a statistician, I particularly like having a wealth of practical statistical information and tables in one source. Dudewicz provides the introductory statistical material necessary to understand the four other statistical chapters that follow it (SPC by Wadsworth, Acceptance Sampling by Schilling, Design and Analysis of Experiments by Hunter and Reliability Concepts and Data Analysis by Meeker, Escobar, Doganaksoy and Hahn). These are all distinguished authors who are excellent writers and several have written whole text books on these subjects. This edition is up-to-date with the latest advances in quality techniques. Statistical advances in robust design (Taguchi methods), bootstrap methods, process control and capability are all included. Juran and Deming had major practical impact on the quality movement because they both emphasized the need for proper process management. This can be seen in many of the non-statistical chapters that deal with successful management techniques such as six sigma.

This edition is even better than the previous editions and is indeed worthy of the title of bible. Despite the high cost this book is prominent on my bookshelf. I recommend it to anyone heavily involved in product reliability, even if they own copies of previous editions!

"Juran's Quality Handbook" is an excellent book on Quality by one of the most well known quality gurus. The book gives a comprehensive coverage of the subject of quality management. It includes the latest techniques on quality as well as quality theories.

This is a very useful book for those who are interested in producing quality goods and services in a customer focused organization. This huge tome is of immense value to all those involved with the quality profession and is an excellent reference book that covers the wide range of topics and subjects pertaining to quality.

This is a well written book that is very useful for all businesses where quality matters (that is, all businesses). This should be essential reading for quality specialists such as control and quality assurance personnel.